1. The Terms and Conditions
The following are the Terms and Conditions (the "Agreement") which govern your access and use of our online platform through which speech therapy may be provided (collectively the "Platform"). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website betterspeech.com and its related apps.
By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.
When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the "Company").
2. The Therapists and Therapy Services
The Platform may be used to connect you with a Therapist who will provide services to you through the Platform (“Therapy Services”).
We require every Therapist providing Therapy Services on the Platform to be an accredited, trained, and experienced licensed Speech and Language Pathologist (CCM), or similar applicable recognized professional certification based on their state and/or jurisdiction. Therapists must have a relevant academic degree in their field, at least 3 years of experience, at least 1,000 hours of hands-on experience, and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.
The Therapists are independent providers who are neither our employees nor agents nor representatives. The Platform’s role is limited to enabling the Therapist Services while the Therapy Services themselves are the responsibility of the Therapist who provides them. If you feel the Therapy Services provided by the Therapist do not fit your needs or expectations, you may change to a different Therapist who provides services through the Platform.
While we hope the Therapy Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
3. Attendance & Cancelation
If you will not be able to keep your scheduled appointment, please provide notification via email to your therapist 24 hours in advance, or reschedule your session using the provided link to your upcoming session to avoid being charged for your session. If you will be absent for two or more weeks (e.g. for vacation), your regular weekly therapy appointment slot may be given to another client.
4. Fees & Payment
When you join Better Speech you acknowledge that you sign up for a weekly subscription. Billing occurs automatically every week to the payment method submitted. The standard fee is $59/week for a 30 min weekly session, but you can agree to receive additional therapy time which will adjust your fee accordingly. We reserve the right to change prices at any time and advance notice will be given to all existing clients.
You are fully covered under our Fair Payment Guarantee, which means that you will never pay for a session that you didn't get. Research shows that speech therapy is most effective when therapy sessions are conducted in regular intervals and without gaps, therefore, our program provides weekly sessions so that you can experience faster results. At the end of your therapy we will refund any difference between the number of therapy sessions you received and the number of payments you made and you will get a report of all the sessions you had, payment history and the totals.
Fees for treatment and evaluations available here: SPEECH THERAPY FEES
5. Insurance & Superbills
Services offered on our Platform directly to consumers are not covered by health insurance, Medicare or Medicaid. They are covered to client of Home Health agencies contracting our services.
Insurance coverage and benefits for Therapy Services vary between insurance companies and plans from one health insurance company to another and from plan to plan, but generally the following rules apply:
Coverage is often partial or limited with many plans
Insurance copays or deductibles can be higher than the cost of our Therapy Services
Some diagnoses can be excluded from coverage. Some common exclusions include: language/speech delay, auditory processing disorder, stuttering.
Many plans deny services for school-age children as they are eligible for therapy in school. Unfortunately, not all children are eligible for school based speech therapy unless the issue is determined to be “educationally handicapping.”
At this time, we cannot bill your insurance company directly and is considered “out of network.” When requested in by email, we can provide an itemized superbill with billing codes for Therapy Services so that you can independently contact your insurance company for possible reimbursement. Please email email@example.com if you would like a superbill.
6. Permission to Treat
Paying for our services grants us permission and authorizes a screening, comprehensive speech-language evaluation, and/or treatment (as needed) for the client/child by your assigned Therapist. This may include recording audio/video for the purpose of analysis or treatment. Please understand that there are risks and consequences from “teletherapy,” including, but not limited to, the possibility, despite reasonable efforts on the part of the Platform, that: the transmission of your information could be disrupted or distorted by technical failures; the transmission of your information could be interrupted by unauthorized persons; and/or the electronic storage of your medical information could be accessed by unauthorized persons. Client data is kept securely, and the Platform adheres to all HIPAA regulations.
Once signing up for speech therapy services with Better Speech, the Client hereby authorizes the exchange of information between Better Speech speech therapists (eg in case of reassignment) regarding the child/client/self including information about his/her speech- language diagnosis, medical diagnosis, treatment program and any other pertinent information impacting speech-language therapy via phone/email/written documentation.
You are fully covered under our Fair Payment Guarantee, which means that you will never pay for a session that you didn't get. Research shows that speech therapy is most effective when therapy sessions are conducted in regular intervals and without gaps, therefore, our program provides weekly sessions so that you can experience faster results.
At the end of your therapy we will refund any difference between the number of therapy sessions you received and the number of payments you made and you will get a report of all the sessions you had, payment history and the totals.
If during therapy you have any concerns about a bill or a payment, please contact us immediately by sending an email to firstname.lastname@example.org. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new therapist, extending your subscription at no cost to you, or issuing partial or full refund when applicable. Refunds shall be provided if you have been billed incorrectly. It is the client's responsibility to cancel their subscription via email before their next billing cycle. No refunds are provided if you 1) failed to schedule your therapy session, 2) failed to appear to your session or, 3) you had a technical difficulty to connect, hear or see your Therapist during the session.
8. Contacting Us
If you would like to contact us, have suggestions, questions or concerns:
Call us at: 1-203-896-7995
Email us at: email@example.com
Mail us at: BetterSpeech, 500 Westover Drive # 11458 Sanford, NC 27330
9. Privacy and Security
10. Third Party Content
The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.
11. Disclaimer of Warranty and Limitation of Liability
YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE THERAPY SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY THERAPIST AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified
solely to the extent necessary to comply with applicable law.
This section (limitation of liability) shall survive the termination or expiration of this Agreement.
12. Your account, representations, conduct and commitments
You hereby confirm that you are legally able to consent to receive Services, or have the consent of a parent or guardian, and that you are legally able to enter into a contract.
You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.
You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
You agree and commit not to use the account or Account Access of any other person for any reason.
You agree and confirm that your use of the Platform, including the Therapy Services, are for your own personal use only and that you are not using the Platform or the Therapy Services for or behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Therapists and us.
If you receive any file from us or from a Therapist, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Therapist Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.
You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.
If you have any concerns about a bill or a payment, please contact us immediately by sending an email to firstname.lastname@example.org. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue, including but not limited to helping you find a new Therapist, extending your subscription at no cost to you, and issuing partial or full refunds when applicable.
13. Modifications, Termination, Interruption and Disruptions to the Platform
You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to email@example.com.
15. Important notes about our Agreement
This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of the State of Delaware excluding any rules governing choice of laws.
You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the U.S. District Court for the Northern District of New York, or the state courts located in Kings County in California. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.
We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.
We may freely transfer or assign this Agreement or any of its obligations hereunder.
The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement.
If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.
To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.
Last Updated: August 22, 2020